Getting connected to natural gas is easy

We are here to take you through applying to get your home connected to gas. In fact, many homes can connect to gas for free! Take a look at the four steps below to understand the gas connection process.

Firstly, you'll need to check if your address is within range of our underground gas network to get connected.

Secondly, you need to make a few choices before starting your connection enquiry. You will need to consider what you will be connecting to gas e.g. hot water, heating and/or cooking; your meter location and which energy retailer and gasfitter you will select. We can help by emailing you a list of local companies.

Thirdly, submit your connection enquiry online. We will then call you back to find out a bit more detail in order to confirm if you're able to connect to gas for free, or if a contribution amount is required. We'll then send you an obligation-free quote along with the connection terms to accept. You can cancel your connection application at any time before you accept the quote and terms.

Finally, step four is for us to contact you to schedule your natural gas connection at your address.

Free connection

Does your home qualify for a free connection? We let you know the three conditions that can give you the big tick:

Step One

Can you connect to natural gas?

Our gas network flows through Wellington, Taranaki, Manawatu and Hawke's Bay. To get started, you'll need to know if you're within the 40 metre free connection range. Check your address here.

Step Two

Make some choices

There are a few things you'll need to make choices about when applying for your gas connection. Take a look here.

  • Choose gas appliances
    As part of your connection enquiry you'll need to let us know what appliances you are looking at installing so we can assess the load required for your gas connection. You can easily start with one appliance like hot water and add on others later.
  • Choose energy retailer

    Energy retailers bill you for your gas supply. You'll need to choose one as we will send your connection application to them. They'll contact you to create a gas account and then accept you as a customer. We can email you a list of energy retailers here.

  • Choose gasfitter
    Any work to install or service gas appliances must be carried out by a licensed gasfitter. Once your gas connection is complete, you can give your gasfitter the green light to install your appliances. We can email you a list of local gasfitters here.
  • Choose preferred meter location
    There are standards we have to follow when installing your gas meter. Generally accepted meter locations are along the front of your house or no more than 3 metres down the side. Our customer team will discuss meter positioning with you.

Step Three

Start your connection enquiry

You can head over to Connect now when you're ready to submit your gas connection enquiry. Once you application has been processed, we will send you an email link to accept the connection quote and terms.

  • Submit connection enquiry
    Answer a few basic questions about your gas connection and submit to us. We'll then call you to find out a bit more about your connection and step through the rest of the connection process. Ready to connect now? 
  • Accept connection quote and terms

    Many people miss this step! As part of the connection process, we'll email you a link to accept a zero-dollar quote along with our connection terms. You must accept the quote and terms before your connection can be approved. The estimated 20 working day time frame to connect your hone to gas does not start until the quote and terms have been accepted.

Step Four

Get connected

We'll schedule your connection for installation. Normal connection time frame is 20-30 business days from the time you have accepted the connection quote and terms. We’ll then call you 3 weeks out and give you a date for your connection. You are not required to be onsite for this. Remember to read the things that can affect your connection time frame.

Ready to connect now? 

What could affect the connection time frame?

  • You don't accept the quote and terms emailed to you
  • Site visit may be required
  • Council consents if required
  • Bad weather
  • Emergency work
  • High demand
  • Energy retailer gas account creation and acceptance

 

What if I decide not to go ahead?

Making a connection enquiry is the first step to getting connected. If you decide that now isn’t the right time to get connected, that’s okay too. You can cancel your application at any time before you accept the connection quote and terms.

 

What if I live outside The Gas Hub's network regions?

If you live outside of the Wellington, Taranaki, Manawatu or Hawke’s Bay regions we can’t connect you because this is not our natural gas network. But someone else might be able to. Contact your local energy retailer to check if natural gas is available where you live.