To get connected - get in touch

We are connecting homes and businesses to gas at level 2.

As demand ramps up at level 2, we thank you for your patience, you’ll understand there is a bit of a backlog to clear so your connection might take a little longer, as we keep everyone safe. If it’s urgent and you are without hot water, heating or energy for cooking, we will get you prioritised and your gas connection up and flowing.

We want to keep everyone safe and prevent the spread of COVID-19:

Keeping our teams safe – we all still need to respect the 2 metre rule

Kindness to our crews – give us a wave or thumbs up but limit contact

Patience – it might take us a little longer as we carry out our work safely 

The Gas Hub connects homes to our natural gas network. We don’t sell gas, appliances or install them - but will guide you through the process. If you are thinking of connecting to gas, we have time to chat now and we’ll answer all your baffling questions or you can email us below.

Ready now? Submit your connection enquiry online and we’ll be in touch within 48 hours. We should be able to connect you in the next 10-20 days. 

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We are connecting homes and businesses to gas now at level 2.

If you wish to reschedule or cancel an existing connection - we understand, that is fine. 

Frequently Asked Questions

Getting connected video


Give us a call

0508 GAS HUB

The Gas Hub Customer Team
Contact us Monday to Friday 8am - 5pm

0800 111 848

Gas emergencies
Contact Powerco 24 hours / 7 days a week

0800 248 344

Plans and markouts 
Contact Before U Dig